The following factors do not to meet return and exchange standards due to taobao policy:
1. The items exceeded taobao after-sale service deadline.
2. Cosplay related items:
Cosplay related products usually restore anime characters and are handmade products. Therefore, each item may have some changes due to different materials, accessories, etc. These are allowed in cosplay-related products. Most sellers do not accept returns for these reasons. If you use bhiner for the first time or choose a seller for the first time, it is best to contact customer service before purchasing to obtain the sellerโs physical image to avoid similar problems.
*Costume
Color shading, correct size label but not fit well, not accurate like the character foto, not ideal material, accessories drop but can fix.
* Wig
Headdress exclude, bad smell, cannot refund after trimmed or styled.
* Prop
Props are all handmade and coloured crafts. The product may exist small defects like bubbles, rough, dyed, slight color fading, cannot refund due to these reasons.
* Shoes
Glue stains.
*Accessories
Some cosplay accessories are gifts, buy first get them first. If order late, the accessories are sold out. Cannot refund due to this reason.
