The following factors do not to meet return and exchange standards due to taobao policy: 

1. The items exceeded taobao after-sale service deadline.

2.  Cosplay related items:

Cosplay related products usually restore anime characters and are handmade products. Therefore, each item may have some changes due to different materials, accessories, etc. These are allowed in cosplay-related products. Most sellers do not accept returns for these reasons. If you use bhiner for the first time or choose a seller for the first time, it is best to contact customer service before purchasing to obtain the sellerโ€™s physical image to avoid similar problems.


*Costume 

Color shading, correct size label but not fit well, not accurate like the character foto, not ideal material, accessories drop but can fix.

* Wig

Headdress exclude, bad smell, cannot refund after trimmed or styled.

* Prop

Props are all handmade and coloured crafts. The product may exist small defects like bubbles, rough, dyed, slight color fading, cannot refund due to these reasons.

* Shoes

Glue stains.

*Accessories

Some cosplay accessories are gifts, buy first get them first. If order late, the accessories are sold out. Cannot refund due to this reason.